Intern supporting Customer Success Management in AI optimization software. Engaging with international clients to enhance their production processes using innovative software.
About the role
- Customer Success Manager responsible for client portfolio management at PlayPlay. Driving customer engagement and retention in a video solutions context.
Responsibilities
- Manage a Customer Portfolio (70–100 accounts in the commercial / scale segment)
- Support Your Customers’ Content Strategy
- Contribute to Strategic Projects
- Be the Voice of the Customer in the US Market
Requirements
- 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS.
- Proven ability to manage multiple customers, stakeholders, and priorities at once.
- Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools.
- Bonus: Experience in MarTech, media, or creative software industries.
- FLUENT ENGLISH
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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