CRM Engineer responsible for developing Salesforce platform components and maintaining data pipelines. Supporting SDLC and technical enhancements in a remote capacity with occasional travel to North Carolina.
About the role
- Director of LATAM Customer Success at Darktrace leading a high-performing team of CSMs. Overseeing customer lifecycle ensuring value and success across LATAM region.
Responsibilities
- Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
- Own Gross Revenue Retention and reduce churn across the LATAM Enterprise portfolio.
- Drive customer value realization to support strong renewals and expansions.
- Partner closely with Sales, Renewals, Professional Services, Success Engineering, Support, and Channel to deliver cohesive customer outcomes.
- Implement scalable processes to support rapid growth across LATAM.
Requirements
- Direct leadership experience managing Customer Success teams within LATAM.
- Fluency in Spanish and English; Portuguese highly preferred.
- Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment.
- Proven experience in subscription-based models: renewals, negotiations, upselling, cross-selling.
- Track record of operational excellence, strategic prioritization, and empathetic team leadership.
- Strong understanding of the cybersecurity landscape and regional GTM dynamics.
- Demonstrated success leading, inspiring, and scaling high-performing teams.
- Strong grasp of recurring revenue value drivers and enterprise account strategy.
- Passion for cybersecurity, customer advocacy, and developing high-impact teams.
- Travel in territory required.
Benefits
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance
- Discount Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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