Customer Success Manager responsible for client portfolio management at PlayPlay. Driving customer engagement and retention in a video solutions context.
About the role
- Digital Senior Analyst managing email and SMS campaigns for a leading self-service wholesale company in Brazil. Collaborating with marketing teams and analyzing customer segmentation.
Responsibilities
- Manage the campaign calendar in coordination with partner teams;
- Execute routine sends of emails, SMS, and push notifications;
- Measure and report on activation and campaign results;
- Coordinate and request creatives and content to support communications;
- Assist in developing automated customer journeys;
- Analyze current customer segmentation, propose improvements, and define the best offers to deliver the right message to the right customer at the right time;
- Collaborate with sales, marketing, and external partners.
Requirements
- Bachelor’s degree in Marketing, Communications, Business Administration, Economics, Information Technology, or a related field;
- Intermediate Microsoft Office skills, with emphasis on Excel and PowerPoint;
- Experience with CRM tools;
- Experience scheduling and coordinating campaign activities.
Benefits
- Health and dental insurance
- Grocery allowance card
- Meals provided on-site
- Extended maternity leave
- Baby essentials kit
- Transportation allowance
- Corporate partnerships with Wellhub and TotalPass gyms
- Annual PPR (profit-sharing/performance bonus)
- Career development plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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