CRM Engineer responsible for developing Salesforce platform components and maintaining data pipelines. Supporting SDLC and technical enhancements in a remote capacity with occasional travel to North Carolina.
About the role
- Customer Success Manager at Insider One bridging client needs with technology solutions. Ensuring satisfaction and product adoption while collaborating with engineering and product teams.
Responsibilities
- You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.
- Help our clients understand their needs and which of our features and products best match their goals and expectations.
- Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization.
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
- Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology.
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.
Requirements
- A university degree in Business, Marketing, Engineering, or related fields.
- Some level of digital marketing–related experience in a customer-oriented position.
- Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level.
- Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills — after all, we’ve got clients all over the world!
- Be a self-motivated and savvy tech enthusiast, always in search of smart solutions and ideas to improve our relationship with our clients.
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
- Superior project and time management skills; a keen eye for detail is a plus!
- A passion for testing, measuring, and improving outreach and follow-up effectiveness.
- The ability and flexibility to work in a fast-paced startup environment.
- A solid understanding of basic web concepts and digital marketing.
Benefits
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of LATAM Customer Success at Darktrace leading a high - performing team of CSMs. Overseeing customer lifecycle ensuring value and success across LATAM region.
Customer Success role at The Growth Hub managing clients in international import. Onboarding and supporting clients in their import operations with a hybrid work model.
Customer Success Manager at Neogrid managing client portfolios in technology/SaaS. Focus on performance metrics and client satisfaction to drive business impact in retail and industry.
Assistente de CRM managing customer engagement strategies, overseeing CRM platforms and campaign executions at Check Commerce. Supporting relationships and communication across various channels.
Intern supporting Customer Success Management in AI optimization software. Engaging with international clients to enhance their production processes using innovative software.
Digital Senior Analyst managing email and SMS campaigns for a leading self - service wholesale company in Brazil. Collaborating with marketing teams and analyzing customer segmentation.
Customer Success Manager responsible for client portfolio management at PlayPlay. Driving customer engagement and retention in a video solutions context.
Marketing & CRM Manager for Merchant Inspiration supporting community engagement and event communication strategies. Collaborating closely with stakeholders and enhancing marketing and CRM practices.
CRM Execution Coordinator managing promotions and quality assurance for campaigns. Collaborating in a hybrid environment with the CRM Department for effective execution.