Director of LATAM Customer Success at Darktrace leading a high - performing team of CSMs. Overseeing customer lifecycle ensuring value and success across LATAM region.
About the role
- CRM Engineer responsible for developing Salesforce platform components and maintaining data pipelines. Supporting SDLC and technical enhancements in a remote capacity with occasional travel to North Carolina.
Responsibilities
- Developing, integrating, and maintaining technical components of the Salesforce platform
- Support the full Software Development Life Cycle (SDLC)
- Implement system enhancements and ensure alignment with established design standards and governance practices
- Develop, test, and deploy Apex classes, triggers, and batch jobs
- Build and maintain Lightning Web Components (LWC)
- Design and execute SOQL-based data extractions and transformations
- Collaborate on or maintain SSIS packages and related data-handling workflows
- Support integrations between Salesforce and telephony platforms
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a directly related field
- Minimum of three (3) years of Salesforce development experience, including Apex and LWC
- Experience building and maintaining data pipelines, APIs, integrations, or ETL processes
- Experience writing efficient SOQL/SOSL queries and working with large data volumes
- Experience with DevOps workflows, version control, and CI/CD tools
- Experience participating in Agile development and SDLC governance
- Experience supporting or interacting with CTI/telephony integrations strongly preferred
- Salesforce Platform Developer I certification required
Benefits
- Medical, Dental, Vision, Life, Long and Short Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
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