Hybrid Deskside Support Analyst

at Cayuse Holdings

• Job title: Deskside Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $28 - $32 per hour
• Degree requirement: High School Diploma
• Tech skills: React
• Location requirements: Hybrid, Houston, United States

About the role

• Desktop Support Analyst providing IT support in a hybrid work environment for Cayuse Commercial Services. Responsible for resolving desktop issues and assisting with user technology needs.

Responsibilities

• Provide exceptional customer focus and operational support for defined desktop services.
• Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies.
• Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA.
• Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch.
• Maintain accurate and concise service assets and configuration management for desktop infrastructure.
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services.
• Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services.
• Document desktop problems and resolutions and provide to knowledge base administrator.

Requirements

• High school diploma or equivalent required.
• Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise.
• Must be able to pass a background check.
• Excellent communication and customer-facing skills
• Superior technical knowledge, with experience in multiple aspects of client-computing services
• Ability to quickly analyze a situation and react appropriately and effectively
• Effective prioritization skills
• Drive and enthusiasm
• Technical credibility and independent judgment
• Strong decision-making skills related to desktop matters and under pressure
• Good problem solving and analytical skills, able to determine the impact of desktop issues quickly
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Benefits

• Medical, Dental and Vision Insurance
• Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off