Senior Support Engineer providing complex 3rd Level Support at Delegate Technology for software solutions. Analyzing and resolving technical issues while working closely with Core Products Team.
About the role
- Integration Support Engineer providing technical support for Stream products and services. Collaborating with customers and internal teams throughout their integration lifecycle.
Responsibilities
- Provide technical support to customers via our support platform and elevated Enterprise channels.
- Act as the primary technical point of contact for Enterprise customers.
- Support customers throughout their full integration lifecycle — from initial implementation to production.
- Partner with Sales and Customer Success Managers as a technical resource during pre-sales, onboarding, and post-sales engagements.
- Continue building our community support platform by assisting and writing short technical articles on best practices.
- Work on improvements and optimizations to our documentation/processes.
- Seek feedback from customers to determine key growth areas.
- Assist the development team in managing new feature requests and bug reports.
Requirements
- You’re competent in reading and writing code in one or more of the following languages: Python, JavaScript, Java, Kotlin, Ruby, and Swift.
- You have strong experience with React and modern web development best practices is required.
- You’ll use your technical knowledge of APIs to learn the Stream products and services.
- You will use your technical communication skills to help our customers understand problems and point them in the right direction.
- Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.
- As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.
- Bonus Point if…
- You have experience working on a codebase at a professional level.
- You have experience in a technical customer support role.
- Experience with mobile application frameworks such as React Native, SwiftUI, and/or Jetpack Compose.
Benefits
- 19+ days of paid time off plus 10 paid holidays
- Hybrid work flexibility (3 days a week from the office)
- Free health insurance for the employee and partial coverage for dependents (80% contribution coverage for health and 100% for dental and vision)
- 401k contribution plan with 4% match
- Fitness stipend
- Company equity
- Dog-friendly office!
- A Macbook Pro provided
- A Learning and Development budget
- Team lunches and plenty of snacks
- RTD pass + free parking pass on Pearl Street
- An office on Pearl Street in downtown Boulder
- 12 weeks paid parental leave for primary parents
- The opportunity to attend or present to global conferences and meetups
- The possibility to visit our office in Amsterdam
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