Hybrid Integration Support Engineer

at Stream Digital Services

• Job title: Integration Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Java, JavaScript, Kotlin, Python, React, React Native, Ruby, Swift
• Location requirements: Hybrid, Boulder, United States

About the role

• Integration Support Engineer providing technical support for Stream products and services. Collaborating with customers and internal teams throughout their integration lifecycle.

Responsibilities

• Provide technical support to customers via our support platform and elevated Enterprise channels.
• Act as the primary technical point of contact for Enterprise customers.
• Support customers throughout their full integration lifecycle — from initial implementation to production.
• Partner with Sales and Customer Success Managers as a technical resource during pre-sales, onboarding, and post-sales engagements.
• Continue building our community support platform by assisting and writing short technical articles on best practices.
• Work on improvements and optimizations to our documentation/processes.
• Seek feedback from customers to determine key growth areas.
• Assist the development team in managing new feature requests and bug reports.

Requirements

• You’re competent in reading and writing code in one or more of the following languages: Python, JavaScript, Java, Kotlin, Ruby, and Swift.
• You have strong experience with React and modern web development best practices is required.
• You’ll use your technical knowledge of APIs to learn the Stream products and services.
• You will use your technical communication skills to help our customers understand problems and point them in the right direction.
• Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.
• As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills.
• Bonus Point if…
• You have experience working on a codebase at a professional level.
• You have experience in a technical customer support role.
• Experience with mobile application frameworks such as React Native, SwiftUI, and/or Jetpack Compose.

Benefits

• 19+ days of paid time off plus 10 paid holidays
• Hybrid work flexibility (3 days a week from the office)
• Free health insurance for the employee and partial coverage for dependents (80% contribution coverage for health and 100% for dental and vision)
• 401k contribution plan with 4% match
• Fitness stipend
• Company equity
• Dog-friendly office!
• A Macbook Pro provided
• A Learning and Development budget
• Team lunches and plenty of snacks
• RTD pass + free parking pass on Pearl Street
• An office on Pearl Street in downtown Boulder
• 12 weeks paid parental leave for primary parents
• The opportunity to attend or present to global conferences and meetups
• The possibility to visit our office in Amsterdam