Technical Support Engineer providing support for Optix clients in a hybrid role. Managing technical issues and enhancing user experience with the Optix platform.
About the role
- Technical Analyst at PCS Retirement, LLC translating business needs into technical requirements. Driving process improvements and optimizing system integrations to support operational goals.
Responsibilities
- Collaborate with business stakeholders and product owners to translate and decompose high-level business requirements into detailed technical requirements and user stories that can be easily understood by development and QA teams.
- Document business processes, workflows, technical diagrams, and data flows using process mapping techniques.
- Effectively manage and prioritize multiple work scopes simultaneously, ensuring timely delivery and alignment with business objectives.
- Work closely with cross-functional teams, including developers, product owners, QA, and business stakeholders to ensure successful implementation of solutions.
- Support the development and QA teams in testing enhancements, bug fixes, and new features to ensure they meet functional requirements.
- Ensure data integrity, quality, and consistency across different systems and reports.
- Support the creation and maintenance of comprehensive documentation to facilitate self-service and enhance knowledge sharing across teams.
- Troubleshoot and resolve technical issues in production systems to maintain optimal performance and minimize downtime.
- Evaluate existing business processes and recommend automation or system enhancements to improve efficiency.
Requirements
- 3-5 years of technical/business analysis, process mapping, and reporting in a financial services environment (preferably in retirement plan recordkeeping).
- Bachelor’s degree in Business, Computer Science, Mathematics, or a related field, or equivalent work experience.
- Strong ability to decompose business requirements into detailed technical specifications and user stories.
- Knowledge of Jira and Confluence is a plus.
- Experience with process mapping tools such as Draw.io, Visio, Lucidchart, or similar.
- SQL proficiency required; knowledge of other programming languages is a plus.
- Familiarity with API integrations, data feeds, and system connectivity concepts.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook).
- Experience with Salesforce is a plus.
Benefits
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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