Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
About the role
- Customer Support Team Leader guiding agents at Multiple, delivering exceptional service in iGaming. Overseeing performance, coaching, and collaboration across departments for service excellence.
Responsibilities
- Guide and support a team of Customer Support Agents
- Ensure all customer interactions reflect the quality and values of the Company
- Play a pivotal role in maintaining service excellence
- Coach your team
- Act as the bridge between frontline agents and management
- Monitor team performance against SLAs and quality standards
- Conduct regular coaching sessions, performance reviews, and feedback discussions with agents
- Foster a positive, proactive, and high-performing team culture
- Collaborate with internal teams such as Fraud, Compliance, and Payments
- Identify process gaps and suggest improvements to enhance team efficiency and customer experience
- Support recruitment, onboarding, and training of new team members
- Promote and embody the values, vision, and products of The Multiple.
Requirements
- 2+ years of experience in Customer Support within the iGaming industry, with at least 1 year in a leadership or mentoring role.
- Fluency in English (both written and spoken).
- Proven ability to manage team performance, motivate individuals, and drive Excellent problem-solving, communication, and interpersonal skills.
- Ability to work collaboratively across multiple teams and brands.
- Flexible, adaptable, and able to thrive in a fast-paced, 24/7 operational environment.
- Proficiency in additional languages.
Benefits
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly beer Fridays
- €1,000 refer a friend bonus
- Relocation package (if required)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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