Sales Support Representative providing guidance and support to sellers at Rockwell Automation to optimize their engagement and reduce internal task time. Aiding in coordination with various internal resources and processes.
About the role
- Customer Experience Manager enhancing end-to-end customer journeys at Zurich to improve satisfaction and engagement. Coordinating CX projects and driving insights through data analysis from Köln.
Responsibilities
- In this role based in Cologne, you will design our end-to-end customer journeys and ensure customers feel understood and well cared for at every touchpoint
- With commitment, you continuously optimize all stages of the customer journey — from onboarding to long-term retention
- As a central interface, you coordinate CX projects and ensure they improve both customer satisfaction and our business KPIs
- By analyzing data, customer feedback and qualitative insights, you derive concrete measures to further develop our customer experience
- With innovative ideas, you introduce modern CX methods such as personalization, automation, or AI-supported journeys into our systems and provide new impetus for our team
Requirements
- University degree in Business, Business Informatics, Marketing, or a comparable field
- Proven success in designing and implementing customer journeys or improving customer processes in an agile environment
- Strong analytical skills and a good understanding of data interpretation and KPIs
- Strong communication skills, empathy, and the ability to bring stakeholders on board and drive solutions together
- Proactive, structured working style and enthusiasm for taking ownership of tasks
- Good command of English
Benefits
- Flexible working arrangements for an optimal balance between on-site and remote work
- Numerous training and learning opportunities to stay sharp for daily work and support individual development
- We support your career development from potential analysis to individualized support
- A modern, open and transparent work environment that fosters creativity and cross-team collaboration
- From group fitness on-site to virtual mindfulness training at home: our diverse health offerings support a healthy work–life balance
- Bike leasing, discounted Deutschlandticket and other great benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Representative providing guidance and assistance to sellers at Rockwell Automation. Optimizing seller engagement with customers and reducing internal task time.
Sales Support Representative at Rockwell Automation providing guidance and support to sellers for optimizing customer engagement. Collaborating on sales - related issues and navigating internal processes.
Sales Support Representative optimizing seller engagement and reducing internal task time. Collaborating with internal teams to resolve sales - related customer issues and streamline inquiries.
Sales Support Representative at Rockwell Automation providing guidance and assistance for sellers. Optimizing customer engagement, coordinating critical sales - related issues, and supporting internal sales tools.
Sales Support Representative at Rockwell Automation, providing guidance and support to optimize seller - customer interactions while solving sales - related issues collaboratively.
Sales Support Representative optimizing sellers' time by providing assistance and resolving customer - related issues. Collaborating with Customer Care and various internal teams to streamline processes and ensure efficiency.
Sales Support Representative at Rockwell Automation providing guidance, assistance, and support to sellers. Optimizing seller engagement with customers while reducing internal task time.
Sales Support Representative guiding sellers to optimize customer engagement and reduce internal task time. Collaborates with internal teams to expedite sales - related issues and support processes.
Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross - functional tasks while ensuring compliance and customer satisfaction.