Customer Support Operations Manager in a fast - growing company managing international customer support. Designing processes and ensuring fluid customer experience in both French and English.
About the role
- Teamleiter/in Kundensupport at Vaudoise Insurance in Zug, Switzerland. Engage in customer support, team leadership, and sales assistance in a hybrid work environment.
Responsibilities
- Sales support for our in-house field sales team as well as for our agency brokers
- Phone and written customer support for our agencies, acting as a direct point of contact for technical and administrative matters
- Deputize for the Head of Customer Support, including taking on coordination and decision-making responsibilities during their absence
- Continuously ensure and develop the team's professional expertise and support training and onboarding
- Close collaboration with the Head of Customer Support, agency management, our customers and the company's various internal departments
- Coordinate and optimize internal processes to ensure high service quality and efficient operations
- Actively contribute to projects and support the development of service and sales structures
Requirements
- Several years of experience in the insurance industry
- Valid VBV certification
- Affinity for leadership, coaching and team management
- Willingness to continuously develop the professional and methodological skills of your team
- Strong communication skills and enjoyment in working with customers, colleagues and partners
- Independent, structured working style and proactive problem-solving skills
Benefits
- Attractive social benefits
- Flexible work arrangements
- Various employee discounts
- Support for professional development and continuing education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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