Sales Support Representative providing guidance and support to sellers at Rockwell Automation to optimize their engagement and reduce internal task time. Aiding in coordination with various internal resources and processes.
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Onsite Customer Service Coordinator – Customer Service & Field Service
Posted 21 hours ago
About the role
- Coordenador de Atendimento managing a team of analysts for Kärcher's customer service operations. Ensuring productivity and customer satisfaction through effective service management.
Responsibilities
- Lead and motivate a team of 15 analysts (triage, diagnostics, scheduling, and financial unit), ensuring productivity and engagement
- Manage the flow of service orders and tickets (ticketing), ensuring no case remains stalled and that the B2B customer journey is seamless
- Rigorously monitor operational KPIs, such as Response Time, Time to Final Fix, and First Fix Rate
- Serve as a strategic interface between major accounts and the internal sales team
- Manage the area's financial unit, including invoicing for parts, services, and quotations via SAP
- Ensure operational systematization and steady workflow in a high-visibility, fast-growing area
Requirements
- Bachelor's degree in Engineering, Business Administration, or a related field
- Experience coordinating technical support or after-sales teams is a plus
- Resilient, agile profile with the ability to handle pressure and constant change
- Balance between an analytical profile (process/data-focused) and a strong communicator (conflict management and negotiation)
- Proficiency in ERP systems (preferably SAP) or CRM (Salesforce)
- Technical English is desirable
Benefits
- Profit-sharing (PLR)
- National health plan
- Dental plan
- Access to the Conexa app (telemedicine)
- Life insurance
- On-site cafeteria
- Fuel allowance
- Sem Parar electronic toll tag
- Pharmacy card
- Wellness Program (psychological, financial, legal, and nutritional support)
- Gympass/WellHub
- Birthday day off
- Extended maternity and paternity leave (Empresa Cidadã)
- Christmas gifts for employees' children
- Discounts on Kärcher products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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