Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
About the role
- Customer Service Specialist managing product and service inquiries over phone and email at Fokus Ski. Collaborating with teams to resolve customer issues and improve service quality.
Responsibilities
- Confidently handle product and service inquiries by phone and email as part of your daily responsibilities
- Handle even difficult customer issues with empathy and a solution-focused approach, using our state-of-the-art customer service software
- Work closely with the complaints/returns, logistics, IT, and marketing teams to resolve customer issues satisfactorily
- Proactively contribute ideas and suggestions to improve our service quality
- Take on special tasks such as projects, quality assurance, or reporting
Requirements
- You have completed vocational training and ideally have experience in Customer Care — career changers are also welcome
- Good knowledge of MS Office applications and ERP/CRM systems — prior experience with Microsoft Navision and Freshdesk is an advantage
- You are a strong communicator and enjoy talking on the phone — perfect!
- You are familiar with skiing, especially alpine skiing and ski touring
- You have an affinity for e-commerce
- You are reliable, organized, and meticulous
- You bring enthusiasm for mountain sports and outdoor activities
- Excellent German and English language skills complete your profile
Benefits
- Our “Flexi” principle lets you organize your working day more flexibly through our hybrid work model
- Take part in yoga, cycling or climbing meetups to bring more sport into your life. Feel free to use our job bike leasing program or our subsidy for Wellpass
- All Bergzeit employees benefit from discounts in the Bergzeit shop
- We offer a modern workplace within an agile organization
- We provide freshly cooked meals every day in our certified organic canteen
- During onboarding you'll be supported by a buddy; we also offer individual training and development opportunities
- In addition to the regular 30 days of annual leave, you can take up to four weeks of unpaid leave for an extended break — available every two years
- You can work for up to four weeks per year from beautiful locations within the EU
- We look to the future and offer a company pension scheme
- To support mental health we offer free external counseling sessions for prevention or personal emergencies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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