Service Support Engineer monitoring customer systems from marine, oil, gas, and energy sectors. Providing first - level support and conducting proactive condition analysis on motor and operational data.
About the role
- Coordenador de Suporte Técnico, liderando equipe para entregar soluções rápidas e eficientes aos clientes na Locaweb, empresa de hospedagem de sites.
Responsibilities
- Will serve as Coordinator of a Technical Support cell and will be responsible for leading a team that delivers solutions to customers as quickly as possible while maintaining excellent relationships.
- Support the career development and professional growth of the team, acting as a mentor and point of reference;
- Promote continuous improvement within the area, using results-oriented management and driving KPI improvement;
- Proactively collaborate with other areas of the company, contributing to the evolution of products, processes, and customer service practices;
- Promote the company’s values and culture, acting as an example of conduct and leadership;
- Interact directly with customers in strategic situations or cases of higher complexity.
Requirements
- Knowledge of: PDCA, ITIL, KPI design and management, Customer Success, and Strategic Planning;
- Preferred minimum of 1 year of experience managing Technical Support teams;
- Bachelor’s degree; a degree in IT is preferred;
- Knowledge of Data Analytics is desirable.
Benefits
- Medical insurance
- Dental insurance
- Commuter benefit (transportation allowance) or free parking
- Free shuttle service from João Dias terminal to Locaweb
- Meal and/or food allowance
- Work-from-home stipend
- Childcare assistance
- Life insurance
- Gympass
- Paid vacation & related benefits
- Unlimited access to coffee machines
- On-site massage and workplace exercise/stretching sessions
- Relaxation room with TV, pool table, card games, table tennis, video games and bean bags
- Day off
- Annual performance bonus (PPR)
- Wellness and quality-of-life program
- Partnerships with educational and leisure institutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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