IT Support Engineer providing technical support to clients while working with a dynamic IT team. Involves client interactions and on - site support in Central Coast California areas.
About the role
- Technical Support Engineer providing technical guidance and resolving customer issues with data and software. Collaborating with installers and managing data processes for 340B systems.
Responsibilities
- Supports 340B Architect by providing technical guidance.
- Helps resolve customer issues regarding any data imported or manipulated based on business requirements.
- Relies on limited knowledge and professional discretion to achieve goals.
- Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.
- Assists installers on questions or issues they may encounter before and during go live
- Solves a range of data related problems
- Analyzes possible solutions using discretion, skills and knowledge of procedures
- Runs ad-hoc analysis reports
- Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software.
- May also be involved in customer escalations
- Sets up file import & export specs and manages data imports & export error logs
- Answers complex questions from internal customers about the features and capabilities of products
Requirements
- Degree or equivalent and typically requires 4+ years of relevant experience.
- BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred
- Experience in SQL Development, Reporting Tools, or Database Administration
- 4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
- Advanced skills with Excel Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
- Technical documentation skills
- IT support experience
- Ability to Diagnosis/Act Upon Alerting
- Excellent organizational and communication skills
- Strong Customer Service skills
- Ability to effectively prioritize and execute tasks
- Self-motivated and directed, with keen attention to detail
- Make recommendations to improve and gain efficiency for existing processes
- Experience with high volume data
- Availability for On-Call Rotation
- Critical Thinking/Ownership of Peer Review
- Agent of Change in a fast-paced environment.
- Export, transform, and load (ETL) experience desired
- Healthcare/Retail Pharmacy industry experience a plus
- Candidates must be authorized to work in USA. Sponsorship is not available for this role.
Benefits
- Competitive compensation package
- Annual bonus opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Support Engineer providing post - sale assistance for customers using Delinea's Identity Security Platform. Involving troubleshooting technical issues and communicating resolution plans across diverse international teams.
Technical Support Engineer resolving complex issues in real - time for connected hardware and software platform. Collaborating with customers and internal teams to improve system reliability and documentation.
Manager, Technical Support leading technical support operations at an AED technology company. Focused on troubleshooting and improving customer experience across hardware and software platform.
AI Support Engineer ensuring rapid triage, root cause analysis, and resolution for production AI incidents. Monitoring system health and collaborating with engineers to implement observability best practices.
Ingénieur Support Technique spécialisé dans les moteurs diesel chez Liebherr. Responsable de l'assistance technique et de l'amélioration continue des produits avec des déplacements chez les fournisseurs.
Senior Support Engineer providing complex 3rd Level Support at Delegate Technology for software solutions. Analyzing and resolving technical issues while working closely with Core Products Team.
Digital Workplace Support Engineer providing first - line IT support in Brussels for an international client. Supporting end users and managing incidents in a digital workplace.
Join MDL as an Application Support Analyst managing Blue Yonder WMS, ensuring efficient operation and support of warehouse systems at MDL Swansea.
Trainer & Technical Support managing educational materials and training for HVAC products at Granite Group Wholesalers LLC. Collaborating with internal teams and providing technical support to customers and employees.