Hybrid Technical Support Engineer – IT Operations Tier2

at McKesson

• Job title: Technical Support Engineer – IT Operations Tier2
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $37 - $61 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: ETL, MS SQL Server, MySQL, Oracle, SQL
• Location requirements: Hybrid, Atlanta, United States

About the role

• Technical Support Engineer providing technical guidance and resolving customer issues with data and software. Collaborating with installers and managing data processes for 340B systems.

Responsibilities

• Supports 340B Architect by providing technical guidance.
• Helps resolve customer issues regarding any data imported or manipulated based on business requirements.
• Relies on limited knowledge and professional discretion to achieve goals.
• Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.
• Assists installers on questions or issues they may encounter before and during go live
• Solves a range of data related problems
• Analyzes possible solutions using discretion, skills and knowledge of procedures
• Runs ad-hoc analysis reports
• Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software.
• May also be involved in customer escalations
• Sets up file import & export specs and manages data imports & export error logs
• Answers complex questions from internal customers about the features and capabilities of products

Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.
• BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred
• Experience in SQL Development, Reporting Tools, or Database Administration
• 4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
• Advanced skills with Excel Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
• Technical documentation skills
• IT support experience
• Ability to Diagnosis/Act Upon Alerting
• Excellent organizational and communication skills
• Strong Customer Service skills
• Ability to effectively prioritize and execute tasks
• Self-motivated and directed, with keen attention to detail
• Make recommendations to improve and gain efficiency for existing processes
• Experience with high volume data
• Availability for On-Call Rotation
• Critical Thinking/Ownership of Peer Review
• Agent of Change in a fast-paced environment.
• Export, transform, and load (ETL) experience desired
• Healthcare/Retail Pharmacy industry experience a plus
• Candidates must be authorized to work in USA. Sponsorship is not available for this role.

Benefits

• Competitive compensation package
• Annual bonus opportunities