Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Responsibilities
- responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites
- represent the company to the customer and assumes accountability for customer satisfaction with service
- assure the operational quality of the system equipment and coordinate actions with customers to minimize down-time
- evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site
- repair and modify equipment at customer facility
- prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
- prepare quotes for customers based on labor, travel expenses incurred, and parts needed
Requirements
- Associates Level Degree and 0 years related work experience
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
- Analytical skills
- Knowledge of computer theory, various operating systems, and applicable operating system software knowledge
- Networking in a Windows, Unix or Novell environment
- Basic automation functionality on assigned equipment set
- Basic Semiconductor industry process knowledge required
- Microsoft Office suite proficiency is required
Benefits
- medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
Job title
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