Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Senior Field Service/Support Engineer providing on-site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
Responsibilities
- You are responsible for providing on-site Drives, PLC, Motion, HMI and software products commissioning and troubleshooting as well as technical support on automation projects to Customers, involvement engineering and implementing field modernization.
- You are responsible for supplying good paperwork of field service and engineering. Ensure all related documents are good. Preparation and full provide.
- You are responsible for providing the right off site and on-site communication to products department.
- Fault analysis skills are required.
- You are responsible for providing the communication to customers on service relevant matters – schedule, working plan, service content, delivery progress, customer feedback response, follow-up action.
- You are responsible for providing automation project retrofit works.
- You are responsible for customer equipment /devices periodically maintenance and examination.
- You are responsible for project debug and programming.
- You are responsible for supplying good paperwork of field service and engineering. Ensure all related documentation is well prepared.
- You will deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction.
- You will keep improving self-engineering capabilities and exchange best practice with other team members to improve team's capabilities.
- You will work closely with Delivery & Project Manager to guarantee customer acceptance.
Requirements
- University Degree in Electrical or Automation Engineering.
- Higher level of education will be considered dependent on postgraduate experience.
- Approximately 10 years of minimum experience in Engineering/Site support.
- Strong communications are essential.
- Rockwell Automation products knowledge/work experience is required.
- Good English capabilities.
- Ability to work well in a team environment.
- Able to travel frequently and work on site environment.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- ... and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Desktop Support Engineer providing on - site technical assistance and troubleshooting for customers. Delivering exceptional service and working with a team to ensure system security and functionality.
Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Field Service Technician handling on - site technical support and repair tasks in São Paulo for Capgemini. Responsible for equipment installation, configuration, and maintenance with a focus on service quality.
Financial Advisory Support Analyst assisting financial advisors in client services while managing office workflows. You will support client meetings preparation and coordinate marketing events.
Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.
Middleware / IIS Administrator maintaining IIS web servers and collaborating on Azure components. Ideal for proactive professionals with strong problem - solving skills in a customer - oriented environment.
Middleware / IIS Administrator role collaborating with Application Support to manage web application environments. Requires expertise in C#, IIS, cloud components, and scripting.
Providing expert - level billing technical assistance as a Technical Billing Support Engineer. Collaborating across teams for customer success in a high - performing support environment.