Frontline Support Engineer delivering customer support via phone, email, and chat for Eptura's innovative worktech solutions empowering workplaces and assets.
WS
Hybrid Power BI Technical Support Specialist
Posted 2 months ago
About the role
- Technical Support Specialist providing Tier II support for Power BI analytics solutions in a nonprofit organization. Aimed at developing skills of high-potential individuals through strategic partnerships.
Responsibilities
- Provide Tier II technical support for Power BI, including datasets, data models, reports, dashboards, gateways, and related analytics solutions, leveraging IS resources and escalating Tier III issues as needed.
- Monitor and support daily data refreshes and integrations between internal and external data sources used by Power BI.
- Escalate and communicate issues as needed.
- Assist in completing configuration changes, dataset adjustments, DAX modifications, Power Query (M) updates, and report changes when requested by end users and approved by product owners.
- Assist in developing new Power BI reports, dashboards, and semantic models under the direction of BI developers, including supporting self-service BI users and working directly with Product Owners to build standardized templates and department or enterprise-level analytics solutions.
- Assist in developing and distributing end user communications, such as Knowledge Base Articles and FAQs on SharePoint help sites, providing a consistent communications channel and self-service options to the user community related to Power BI usage and best practices.
- Assist in developing Power BI training materials and programs.
- Perform training for users on supported Power BI capabilities, including report usage, self-service analytics, and data interpretation.
- Execute unit testing for new Power BI reports, datasets, data models, and enhancements, ensuring that testing evidence is documented for change management purposes.
- Perform other duties as necessary.
Requirements
- Bachelor’s degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience.
- Customer Service experience
- Ability to effectively operate in a multi-tasking environment
- General knowledge of application lifecycle processes, especially related to Power BI solutions, datasets, reports, and semantic models, recommended.
- Experience with SharePoint Online, including creating sites, lists, libraries, and managing permissions, particularly as it relates to hosting and sharing Power BI content, recommended.
- Experience with Microsoft 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Power BI, Viva Engage (Yammer), Forms, Stream, and To Do, with an emphasis on Power BI integration and collaboration, recommended.
- Basic understanding of cloud-based analytics and data platforms, including data sources commonly used with Power BI.
- Basic understanding of DAX, Power Query (M), or similar query and expression languages, recommended.
- Basic understanding of data modeling concepts, data relationships, pattern recognition, and root cause analysis, recommended.
- Ability to understand user reporting and analytics requirements and provide appropriate recommendations or solutions using Power BI.
- Strong interpersonal, analytical, troubleshooting, and communication skills demonstrated in a professional and effective manner.
- Self-starter who uses an effective thought process or methodology to determine priorities, set goals, and create a plan for completing projects or tasks.
Benefits
- Low Cost Health Insurance
- Paid Vacation
- Paid Company Holidays
- Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
- Individual Mentor
- 401k Retirement Savings
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
As an IT Support Engineer, you will assist employees with IT challenges while ensuring stable operations. Work between onsite and remote support for the company.
Support Analyst acting as a technical and operational point of support for internal and external clients. Ensuring efficiency in the use of corporate travel systems at LCA.
Technical Support Architect managing customer issues related to VoLTE and IMS networks at Mavenir. Ensuring effective operations and troubleshooting of advanced telecom solutions.
Support Engineer monitoring batch jobs and resolving production issues in SaaS environments for Blue Yonder. Ensuring system availability and operational excellence in planning applications.
Service Manager - Team Lead responsible for leading Service Managers and ensuring high - quality service delivery to customers. Overseeing operations and managing customer escalations in a cloud applications environment.
Customer Support Technician at Vaisala handling 24/7 monitoring and troubleshooting of network performance. Ensure excellent support for internal and external customers in a fast - paced environment.
Customer Support Engineer interfacing with customers while troubleshooting complex semiconductor equipment issues. Collaborating with the engineering team to implement solutions and assist clients' needs.
Asistente de Desarrollo Web y Soporte Técnico en AED Constructores en Cartagena de Indias. Buscando un profesional en Ingeniería de sistema para unirse a un equipo dinámico y comprometido.
Analista Técnico Corporativo RE Jr in corporate insurance, focusing on risk analysis and client negotiations. Requires deep understanding of insurance products and various systems.