Desktop Support Technician providing user support and managing helpdesk operations at BlackHawk Industrial. Assisting users with desktop and phone - related issues in a professional environment.
About the role
- Technical Support Representative at CVS Health providing technical support for store employees. Resolving inquiries on hardware and pharmacy systems in a remote work environment.
Responsibilities
- Work through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees
- Document problems, complete problem tickets, and request information in support tools
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
- Effectively manage call workload
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
- Collaborate well in a team environment
Requirements
- 6 months of technical and/or call center experience
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
- High School Diploma or GED required or 2 years equivalent experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- Wellness screenings
- Tobacco cessation programs
- Weight management programs
- Confidential counseling
- Financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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