Hybrid Senior Technical Support Professional – Avionics

at Honeywell

• Job title: Senior Technical Support Professional – Avionics
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Phoenix, United States

About the role

• Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.

Responsibilities

• Respond to phone calls and emails requiring Honeywell avionics technical support.
• Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
• Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
• Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
• Document customer issues in Salesforce.com customer relationship management system.
• Build relationships with customers and internal support teams.

Requirements

• 10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft
• Proficient in reading and understanding Technical Data.
• Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)
• Direct customer-facing support experience
• Bachelor's degree in Engineering or a related field; Master's degree preferred.
• Knowledge of aircraft maintenance and flight operations
• Aerospace business acumen
• Strong analytical and problem-solving skills.
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Ability to work under pressure
• Strong written and verbal communication skills
• Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
• Ability to work independently with little supervision
• Strong interpersonal skills and ability to form valuable professional relationships

Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.