Technical Support Specialist providing Tier II support for Power BI analytics solutions in a nonprofit organization. Aimed at developing skills of high - potential individuals through strategic partnerships.
About the role
- Technical Support Engineer providing expertise in building automation services for clients. Collaborating on projects while ensuring high customer satisfaction and technical solutions delivery.
Responsibilities
- Provide technical advice and service to Priva system partners by phone and in person on site
- Receive customer reports and fault notifications
- Record service cases in a ticketing system
- Follow up to ensure timely resolution
- Troubleshoot and resolve hardware and software issues
- Handle service cases via remote access
- Prepare and deliver technical training
- Collaborate on partner projects
- Serve in a lead technical role on commissioning and implementation projects
- Perform functional testing in test and production environments during system migrations and updates
- Provide technical support to the sales organization
- Set up systems to support sales activities
- Prepare documentation and reports
- Prepare for and participate in trade fairs
Requirements
- Completed vocational training in electrical engineering or building services engineering (HVAC / MSR / BMS)
- Very good knowledge of technical building equipment (TGA) and HVAC automation
- Several years of experience in customer service, e.g., as a helpdesk agent, service technician, or project coordinator for building automation
- Knowledge of control engineering and DDC (Direct Digital Control)
- Expertise in MSR technology (preferably also BMS) for heating, ventilation and air conditioning
- Very good IT skills (PCs and networks)
- Knowledge of building automation protocols (BACnet, Modbus, M-Bus)
- Proficient in MS Windows and MS Office
- Good command of English
- Excellent analytical skills and reliability
- Strong communication skills and customer orientation
Benefits
- Technical equipment for your home office
- Company car
- iPhone provided, also for private use
- Share in Priva's business success
- Early start to the weekend on Fridays from 2:00 PM
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technicien(ne) Support Niveau 1 et 2 pour le Groupe ilem en freelance. Assurer le support IT avec une intervention à distance et en proximité.
Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
Desktop Support Engineer providing on - site technical assistance and troubleshooting for customers. Delivering exceptional service and working with a team to ensure system security and functionality.
Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Senior Field Service/Support Engineer providing on - site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
Field Service Technician handling on - site technical support and repair tasks in São Paulo for Capgemini. Responsible for equipment installation, configuration, and maintenance with a focus on service quality.
Financial Advisory Support Analyst assisting financial advisors in client services while managing office workflows. You will support client meetings preparation and coordinate marketing events.
Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
BTE Support Technician assembling, testing, and packaging hearing instruments in Kitchener. Contributing to a dynamic work atmosphere with comprehensive benefits and career development opportunities.