VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- Provide consultative onboarding to Global Nexis Solutions customers and ensure maximized product use
- Maintain and build customer relationships and ensure solutions meet requirements
- Gather customer insights to inform product development and liaise with product teams
- Develop and deliver training sessions, webinars, and resources
- Demonstrate how Nexis Solutions improves efficiency and cost savings
- Discover unmet customer needs, define solutions, and manage implementation and onboarding
- Act as point of contact for issue resolution, coordinating with support and technical teams
- Keep customers informed of trends and support market events like tradeshows and seminars
- Collaborate with account managers to develop and execute tailored customer success plans
Requirements
- A bachelor’s degree or equivalent experience
- Experience or interest in the Information industry
- Familiarity with research, media monitoring and/or due diligence use cases
- Preferably experience in customer success, sales or consulting
- Self-motivated and able to manage a territory
- Ability to build relationships internally and externally and collaborate across teams
- Excellent verbal and written communication skills; fluency in German and proficiency in English
- Excellent analytical and problem-solving skills
- Strong attention to detail
- Record of working independently and demonstrating decision-making abilities
- Willingness to travel as needed
Benefits
- We promote a healthy work/life balance across the organisation.
- Numerous wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Working flexible hours (flexing the times when you work in the day)
- Committed to a fair and accessible hiring process (accommodations available)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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