Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.
About the role
- Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
Responsibilities
- You will be responsible for analyzing data, discussing hypotheses, and defining structured initiatives to improve performance
- Plan and manage client onboarding, organizing the implementation process, defining campaigns and performance metrics
- Participate in client meetings to identify opportunities for improvement and reduce complexity
- Create relationship journeys and automated flows, proposing tests to increase communication and segmentation performance with a focus on the client’s business
Requirements
- Experience with CRM tools such as RD Station, Responsys, Wake and Dito
- Experience analyzing data using Google Analytics
- Knowledge of data structures and integration flows with CRM platforms
- Ability to build reports and results presentations
- Ability to present results (data storytelling and visualization)
- Experience working with agile methodologies (Scrum or Kanban)
- Clear and concise communication skills
Benefits
- Meal and grocery allowance with a fixed monthly amount (Cartão Flash)
- Home office allowance of R$ 300.00 per month to allocate as you prefer between home office and other categories such as culture, education or mobility (Cartão Flash)
- Birthday day off + bonus on the Cartão Flash
- TotalPass (fitness benefit)
- Health insurance
- Dental plan
- Childcare assistance
- Extended maternity leave
- Extended paternity leave
- Life insurance
- Adtail Academy - training for development of soft and hard skills
- Partnership with Open English - up to 40% discount on courses
- Partnership with FECAP - 10% discount for undergraduate, graduate and MBA courses and 20% discount for Master's programs
- Partnership with PUCRS - 10% discounts for postgraduate courses and certifications
- Partnership with FIA Business School - discounts between 10% and 30% on MBA, postgraduate, undergraduate and extension courses (benefit extends to dependents)
- Profit Sharing and Results Participation Program
- Partnership with the CLUDE app (includes unlimited telemedicine consultations with General Practice, Psychology and Nutrition, plus discounts on medications)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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