Customer Success Manager ensuring customer engagement and success with AI solutions in agriculture. Collaborate with farmers to improve profitability using advanced tech solutions.
About the role
- Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
Responsibilities
- Lead the design, development, and execution of our customer success strategy
- Build and scale the CS function from the ground up, defining processes and setting the vision
- Partner closely with customers to ensure they achieve measurable business value from Venn’s solutions
- Oversee success plans, adoption milestones, and ROI realization
- Build and maintain relationships with senior customer stakeholders, including C-level executives
- Own retention, expansion, GRR and NRR metrics
- Proactively identify churn risks, execute mitigation plans, and partner with Sales to drive upsell and cross-sell opportunities
- Collaborate with Product, Sales, and Engineering to influence roadmap priorities and improve the overall customer experience
Requirements
- 8+ years of experience in Customer Success, Account Management, or Client Services within the SaaS industry
- Proven experience building and scaling a CS function or team in a startup at a high-growth SaaS environment
- Strong strategic leadership skills with the ability to develop people, processes, and systems that scale
- Analytical and data-driven mindset, proficient with CS tools (e.g., Gainsight, ChurnZero, Vitally), CRMs (e.g., Salesforce, HubSpot), and reporting platforms
- Excellent communication, negotiation, and cross-functional collaboration skills.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
VP of Customer Success leading customer lifecycle and segmentation for a fast - growing SaaS company. Establishing a scalable model in the $40+ billion laundry market to enhance customer retention and success.
Customer Success Manager partnering with B2B clients to ensure value realization and retention of Spacewell's offerings. Driving product adoption and relationships with key stakeholders across multiple domains.
Coordenador de CRM managing CRM campaigns and strategies to enhance operations at Riachuelo. Collaborating across teams to ensure quality and efficiency in campaign execution.
Customer Success Manager focused on revenue expansion and client retention at Neocredit. Managing client accounts and identifying growth opportunities in a hybrid workplace.
Client Success Executive at Meltwater driving value for enterprise - level customers through strategic partnerships and account growth. Collaborating with internal teams to maximize customer satisfaction and retention in a hybrid role.
Senior Technology Portfolio Lead accountable for portfolio leadership across Enterprise CRM and Global Banking AI initiatives. Responsible for aligning business demand and technology strategy while ensuring compliance and effective execution.
Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.
Senior Specialist in Customer Success enhancing customer value and growing business at Mastercard. Engaging with stakeholders to optimize Mastercard services for clients.