Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Customer Success Manager assisting with onboarding for clients of SaaS company. Focusing on customer satisfaction and conducting training webinars while managing feedback.
Responsibilities
- Support during the onboarding phase of new customers to ensure they have a smooth start with our technology
- Assist in creating and updating customer records and documentation in the CRM system
- Contribute to the development and implementation of customer retention and satisfaction strategies
- Organize and conduct webinars, workshops, and other customer training initiatives
- Handle customer inquiries and feedback across multiple channels
Requirements
- Hands-on experience in a customer-facing role
- Excellent communication skills in German and English
- Confident use of modern communication tools and platforms, and basic knowledge of CRM systems
- Ability to communicate complex information clearly and strong customer focus
- Analytical skills and a data affinity to analyze customer feedback and identify improvement opportunities
- Self-directed, structured working style and ability to work well in a team
Benefits
- Valuable insights into customer support and retention at a leading SaaS company
- An open company culture that encourages initiative and creative ideas
- Opportunities to grow, develop and be promoted within the team
- Hybrid work (remote and on-site)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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