Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
Responsibilities
- Extract databases, perform analyses, and create strategic clusters for campaign segmentation and CRM communication workflows.
- Monitor CRM metrics and develop recurring reports to track the area’s performance.
- Work in a multidisciplinary, collaborative way—partnering with teams such as Growth, Media, Product, Communications, and Data to align strategic actions.
- Identify opportunities to improve the database, segmentation strategies, and internal CRM processes.
- Ensure CRM governance by developing data automation, defining and tracking key indicators, and enforcing best practices and approval flows.
Requirements
- Advanced knowledge of SQL and data manipulation.
- Advanced skills in data analysis and creation of strategic segmentations.
- Experience with CRM and marketing automation tools (HubSpot, Weni, Intercom, etc.).
- Experience measuring CRM communication workflows and personalized communication strategies.
- Data-driven analytical mindset, with experience in A/B testing and campaign optimization.
- Proactive profile, focused on innovation and continuous process improvement.
Benefits
- Flexible Benefit/Meal Voucher: BRL 40.00 per working day.
- Home office allowance.
- Commuter allowance for on-site work.
- Commuter shuttle from train/metro station.
- Bradesco health plan.
- Amil Dental dental plan.
- Pharmacy assistance.
- Childcare assistance.
- Birthday day off.
- Access to gym apps.
- Partnerships with therapy and meditation platforms.
- Partnership with SESC – Full Membership (Credencial Plena).
- Discounts at universities and educational institutions.
- Free access to Omie Academy for employees.
- Partnership with English in Company courses.
- Insurance discount program.
- Swile Shop: discount platform.
- Partnership with Dell: coupons up to BRL 2,000.00.
- PPRL (profit-sharing program).
- Travel benefits.
- Life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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