MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- You are the interface between Höme and our partners: from initial contact and proposal processes to implementation and the management of ongoing collaborations.
- You will learn how sales and customer relationship management work in a creative environment.
- Your task is to maintain our existing partnerships, identify new ones and help shape how we can better support festival organizers and other event hosts.
- Customer Success Management: You are the first point of contact for our partners and support them in getting the most out of our tools for their events.
- Database maintenance: You ensure that our information is up to date, clean, and well organized.
- Research: You discover new, exciting events that could be a good fit for us.
- Support & tools: You work with tools such as Intercom, Zendesk, and, of course, email.
- On-site support: When needed, you will occasionally be on site at events to support our team at the entrance.
- Reporting & analysis: You assist in analyzing feedback and data so we can continue to improve.
Requirements
- You are currently in vocational training or enrolled in a degree program in business administration, communications, media, or a related field.
- You enjoy communication, organization, and working independently.
- You can express yourself well—both verbally and in writing—and always find the right tone.
- You have a structured way of working and a good sense for people.
- Ideally, you have some first experience in sales or customer support.
- Fluency in German, both spoken and written, is required.
Benefits
- Opportunity to continue as a working student after the internship
- An inspiring and creative work environment with flat hierarchies
- A team that values flexibility, personal responsibility, and sustainability
- Choose between Deutschlandticket or Urban Sports Club
- Flexible working hours and offices in Berlin and Hanover
- A company committed to a diverse, inclusive, and sustainable events landscape
- Chance to experience festivals and events up close!
Job title
Job type
Experience level
Salary
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Degree requirement
Location requirements
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