GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Take care of our Dutch customer portfolio.
- Full owner of the onboarding and life cycle of our customers.
- Focus on retention and renewal of existing clients (B2B).
- Provide customer support via phone and e-mail; solve customer concerns and escalate when appropriate.
- Take ownership of new customers by onboarding and helping them configure their accounts.
- Implement customer development strategies: initial guidance, technical support and training services.
- Support the Controlling Department in cancellation, cash collection and debt mediation.
- Use Salesforce as CRM, Tableau for information and the Teleroute platform.
Requirements
- Over 1 year experience working in sales or customer service (ideal).
- Native Dutch speaker.
- Fluent Spanish and/or English.
- You will need to live within travel distance of Barcelona.
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships with team and clients.
- Optimal negotiation skills and proactive mindset.
- Experience with Salesforce will be a plus.
- Experience with Tableau and Teleroute platform (beneficial).
Benefits
- A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
- A permanent contract.
- Hybrid working model.
- An international working environment, with over 40 nationalities in the Alpega Team.
- Opportunity to impact sustainability in the transportation industry.
- Gaining experience in supply chain and logistics and agile way of working.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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