MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
- Help our clients understand their needs and which of our features and products best match their goals and expectations
- Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
- Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
Requirements
- Previous work experience in customer-facing roles: customer success, account management, or strategic consulting.
- Digital marketing-related experience in a customer-oriented position.
- Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level.
- Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
- Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
- Superior project and time management skills. A keen eye for detail is a plus!
- Passion for testing, measuring and improving outreach and follow up effectiveness.
- The ability and flexibility to work in a fast-paced startup environment.
- A university degree in Business, Marketing, Engineering, or related fields.
- **Strong communication skills in English and Spanish** (additional Italian or/and Portuguese would be an advantage)
- **
Benefits
- A chance to work in an international, diverse, and inclusive environment.
- Access and opportunity to gain a limitless network all over the globe.
- A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
- To be part of an industry that’s shaping the future of customer experience.
- Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- The infamous team activities that are bursting with fun.
- No Dress Code!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
RE
Rhino EntertainmentHead of CRM
Head of CRM driving player engagement for a new sweepstakes venture. Lead campaign strategies and build a high - performing team in a hybrid environment.
Customer Success Manager ensuring the smooth adoption of software solutions for clients. Supporting commercial activities and improving customer satisfaction in the European market.
NL
NOVALINK SOLUTIONS LLCCRM Administrator
CRM Administrator managing and enhancing Oracle Service Cloud while coordinating various projects at Novalink Solutions LLC. Seeking candidate with strong CRM administration and project coordination experience.
MA
MaqsamHead of Customer Success
Leading Customer Success initiatives for Maqsam, the leading Arabic AI - powered Contact Center Solution in the MENA region. Driving customer satisfaction, retention, and growth across our SaaS and CCaaS solutions portfolio.
IN
instacarCustomer Success Coordinator
Customer Success Coordinator delivering support to clients at instacar. Handling after - sales needs and enhancing customer satisfaction through various operational tasks.
AD
atlantis dxWebentwickler, CRM, CX
Web developer creating CRM and Customer Service solutions for clients via SugarCRM and Zendesk. Join our innovative team in Hamburg's hybrid work environment.
SI
Customer Success & Operations Manager ensuring customer satisfaction and operational excellence at Sitemark. Building relationships and streamlining processes to enhance user experience in renewable energy sector.
AU
Customer Success Specialist engaging and supporting loss prevention teams in the UK. Collaborating with retailers and police to maximize Auror platform use for crime reduction.
AB
Azul Linhas Aéreas BrasileirasAnalista CRM PL – Business Intelligence, Analytics
CRM Analyst focused on BI & Analytics transforming customer data into strategic insights for a major airline. Collaborating on dashboards, reports, and performance evaluations in Barueri, Brazil.