Head of Customer Success leading customer onboarding and retention at Fairing, a marketing attribution platform. Defining modern customer success functions leveraging AI and analytics.
About the role
- Customer Success Manager responsible for client relationships across Spain, Italy, and Portugal. Join a B2B SaaS company transforming customer experience with AI technology.
Responsibilities
- You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
- Help our clients understand their needs and which of our features and products best match their goals and expectations
- Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
- Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
Requirements
- Previous work experience in customer-facing roles: customer success, account management, or strategic consulting.
- Digital marketing-related experience in a customer-oriented position.
- Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level.
- Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
- Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
- Superior project and time management skills. A keen eye for detail is a plus!
- Passion for testing, measuring and improving outreach and follow up effectiveness.
- The ability and flexibility to work in a fast-paced startup environment.
- A university degree in Business, Marketing, Engineering, or related fields.
- **Strong communication skills in English and Spanish** (additional Italian or/and Portuguese would be an advantage)
- **
Benefits
- A chance to work in an international, diverse, and inclusive environment.
- Access and opportunity to gain a limitless network all over the globe.
- A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria.
- To be part of an industry that’s shaping the future of customer experience.
- Access to many hard and soft skills pieces of training to help you improve and challenge yourself.
- Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
- Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- The infamous team activities that are bursting with fun.
- No Dress Code!
Job title
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Degree requirement
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