Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Agent managing customer interactions and claims in Click&Boat's fast-growing team. Focused on service quality, dispute mediation, and seasonal staffing support.
Responsibilities
- manage daily customer inquiries and tickets
- handling service issues, complaints, and claims between boat owners and renters
- report directly to the Team Lead
- coordinate trainings, support seasonal agents, and contribute to process improvements
- manage incoming inquiries from boat owners and renters via tickets and phone calls
- provide accurate and timely responses
- handle routine requests, updates, and follow-ups
- act as an escalation point for complex or urgent cases
- mediate disputes between boat owners and renters
- manage critical cases such as last-minute cancellations and service complaints
- prepare for high-season operations by coordinating seasonal staff training
- identify opportunities for product and process improvements
- guide and support seasonal employees, conducting quality reviews and leading training sessions
Requirements
- 1+ years of previous experience in customer-facing roles
- handling legal complaints and complex users conflicts
- Native in Spanish and fluent in English
- German would be a plus.
- Comfortable handling challenging situations and finding creative resolutions.
- Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
- Organized and Flexible
- Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
- Process-oriented and methodical
- enjoys following structured workflows and continuously improving efficiency in daily operations.
- Queue management mindset.
Benefits
- training opportunities
- lunch vouchers
- gym memberships
- team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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