Hybrid Customer Service Representative

Posted 2 weeks ago

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About the role

  • Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
  • Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
  • Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
  • Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
  • Accurately document all interactions in our systems to maintain clear and organized customer records.
  • Identify and report recurring issues or trends to help improve customer experience and internal processes.
  • Uphold LoadUp’s brand values in every customer interaction.
  • Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

Requirements

  • 1+ years of experience in a high-volume customer service or support environment.
  • Solutions-first mindset with a passion for providing great service.
  • Strong communication, organization, and time-management skills.
  • Familiarity with computer systems and a willingness to learn our platforms.
  • A team-first attitude and comfort in a feedback-rich culture.
  • High school diploma or GED required; college experience is a plus.

Benefits

  • Competitive Hourly Rate with Performance Bonus
  • Medical, Dental, Vision, and Life Insurance Benefits
  • Flexible Spending Account (FSA) or Health Savings Account (HSA)
  • 401(k) with 5% Company Match
  • Paid Time Off Policy
  • Employee Stipend Program
  • Employee Recognition Program
  • Employee Referral Program

Job title

Customer Service Representative

Job type

Experience level

Junior

Salary

$18 - $20 per hour

Degree requirement

High School Diploma

Location requirements

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