Sachbearbeiter im Customer Service bei Promostore, einem führenden Werbeartikel - Dienstleister in Deutschland. Verantwortlich für Kundenberatung, Auftragseingänge und Kommunikation mit Lieferanten.
CA
Hybrid Customer Support and Success Manager
Posted 1 hour ago
About the role
- As a Customer Support and Success Manager, guide craftsmen through digital processes using Craftnote. Engage with customers and enhance their experience with tailored onboarding and support.
Responsibilities
- Make onboarding easy: Through webinars and training sessions (remote and on-site) you optimally prepare our customers to use Craftnote
- Shape customer experiences: You analyze what our customers need and develop targeted measures — such as personalized training, helpful content, or optimized processes
- Relationships that matter: You maintain and develop long-term, trust-based relationships with our customers and become a valued point of contact on an equal footing
- Direct engagement: At trade shows and on-site trainings you meet our (potential) customers in person, strengthen relationships through open conversations, and help them understand Craftnote
- With an eye for potential: In daily interactions you identify where customers can be even more successful with Craftnote — and leverage opportunities for upsell, cross-sell, or win-back of churned customers
- Support with heart: You answer questions by phone, email, or via our ticketing system (Zendesk) and assist with the use of our software
Requirements
- Customer service pro: You have previous experience in customer service — ideally in onboarding and support
- Passionate about technology: You have technical understanding and experience with systems like Salesforce and Zendesk
- High-level empathy: You understand customers' needs and are communicative and persuasive
- Proactive and team-oriented: You are comfortable working independently and actively contribute to team projects
- Language skills: You have very good German and good English skills
Benefits
- Flexible working hours and hybrid work policy (3 office days per week)
- 30 days of vacation
- Permanent employment contract with an attractive salary
- Subsidy for a BVG company ticket or your Urban Sports Club membership
- Company pension plan
- Bright, spacious office in Berlin Mitte for our hybrid meetings, equipped with ergonomic desks and chairs as well as daylight lamps
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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