Customer Experience Specialist Intern enhancing customer feedback mechanisms at Baker Hughes. Collaborating with teams on projects and gaining hands - on experience in a global energy company.
About the role
- Intern in Customer Service supporting contract management and order processing in a global company. Engaging in diverse teams and improving customer service capabilities.
Responsibilities
- Support contract management by entering and verifying contract and service orders in SAP/NSAP or equivalent systems, ensuring accurate data and SLA compliance.
- Perform simple system adjustments when requested by the Pricing or Commercial teams.
- Assist in validating information on customer portals, supporting the issuance of RANFs and service invoices.
- Assist with Order Management, monitoring the full order cycle (manual entry and via Portalink).
- Update internal controls (Excel, SharePoint, trackers) to ensure traceability of requests.
- Communicate status and support the resolution of simple operational incidents, interfacing with the Commercial, CS, Services and Pricing teams.
Requirements
- Currently enrolled in Business Administration, Commercial Management, or related fields
- Enrolled in an undergraduate or technologist program on the evening schedule. Cannot be attending a full-time daytime program;
- Available to intern for at least 1.5 to 2 years;
- Reside in Suzano and/or have easy access to commute to the site;
- Intermediate Excel
- Intermediate English
- Organized, communicative and collaborative profile, with a continuous development mindset.
Benefits
- On-site cafeteria
- Transportation allowance
- Life insurance
- Individual health plan
- Gympass
- Corporate University
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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