Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
BC
Hybrid Customer Service Representative
Posted last month
About the role
- Customer Service Representative for Berkshire Hathaway GUARD Insurance serving as the voice of the company. Managing customer inquiries and providing clarity and confidence in every interaction.
Responsibilities
- Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
- Answer questions about our insurance products and services with clarity and professionalism
- Take ownership of each interaction, aiming for first‑contact resolution whenever possible
- Resolve inquiries or smoothly escalate complex issues to the right team
- Accurately document customer interactions and maintain detailed records
- Use our systems, tools, and knowledge resources to deliver timely, accurate information
- Consistently provide polite, courteous, and empathetic service—even in challenging situations
- Share customer feedback to help us continuously improve our service experience
Requirements
- Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
- Ability to work in fast-paced environment.
- Demonstrate empathy and understanding towards customer concerns.
- Proficient use of a computer system and relevant software.
- A commitment to delivering exceptional customer service.
- Previous call center experience preferred.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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