Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
SG
Hybrid ERP Customer Support Representative
Posted last month
About the role
- Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
Responsibilities
- Support and manage an existing ERP customer portfolio
- Handle support cases in the 1st and 2nd level helpdesk
- Review and process system functions and customer requirements
- Version and test management
- Creation of documentation
Requirements
- Vocational training as an IT systems salesperson (IT-Systemkaufmann), IT specialist (Fachinformatiker) or industrial clerk (Industriekaufmann)
- Strong knowledge of ERP systems
- Knowledge of the packaging industry and/or SQL Server is an advantage
- Strong IT affinity and technical understanding
- Team player with good communication skills
Benefits
- Collegial team atmosphere
- Flexible working hours / flexitime
- Travel cost subsidies / commuter allowance
- Home office / remote work options
- Company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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