Sachbearbeiter im Customer Service bei Promostore, einem führenden Werbeartikel - Dienstleister in Deutschland. Verantwortlich für Kundenberatung, Auftragseingänge und Kommunikation mit Lieferanten.
About the role
- Customer Service role handling inquiries via phone and email for the Polish E-commerce shop. Involves customer support and web shop management.
Responsibilities
- Receiving and handling customer inquiries for the Polish shop via phone and email
- Providing solution-oriented responses to customer inquiries (B2C and B2B)
- Handling complaints and maintaining/updating customer data
- Advising customers on our product range and preparing tailored offers
- Maintaining and monitoring the Polish webshop (content, product data, quality assurance)
Requirements
- Excellent Polish language skills, written and spoken (at least C1)
- Good German skills for internal coordination
- Solid IT skills (e.g., CRM / ticketing systems, MS Office)
- Experience in customer service/support or administrative processing, ideally in e-commerce
- Experience with shop or CMS systems
- Product affinity for the agricultural / pasture fencing sector
- B2B experience
- Solution-oriented, communicative, and structured working style
Benefits
- Fixed and predictable working hours
- Flat hierarchies and short decision-making paths
- Friendly, family-like working atmosphere with an open company culture
- Experienced and dynamic team with interesting tasks
- Training and development opportunities tailored to your role (e.g., language and product training)
- Numerous employee benefits: bike leasing, pension plan, employee discounts
- Exclusive company events and professional in-house coaching
- The possibility to work partially remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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