Sachbearbeiter im Customer Service bei Promostore, einem führenden Werbeartikel - Dienstleister in Deutschland. Verantwortlich für Kundenberatung, Auftragseingänge und Kommunikation mit Lieferanten.
About the role
- Customer Service Representative handling inquiries from Italian and Spanish shops via phone and email. Resolving customer queries and maintaining shop data for e-commerce.
Responsibilities
- Receiving and handling customer inquiries from the Italian and Spanish shops via phone and e-mail
- Providing solution-oriented responses to customer inquiries (B2C and B2B)
- Processing complaints as well as maintaining and updating customer data
- Advising on our product range and preparing tailored offers
- Maintaining and monitoring the webshops (content, product data, quality assurance)
Requirements
- Very good Italian and/or Spanish language skills, spoken and written (minimum C1)
- Good German or English skills for internal coordination
- Confident IT skills (e.g., CRM/ticketing systems, MS Office)
- Careful data management
- Experience in customer service/support or administrative processing, ideally in e-commerce
- Experience with shop or CMS systems
- Product affinity for the agricultural/pasture-fencing environment
- B2B experience
- Working style: solution-oriented, communicative and structured
Benefits
- Fixed and predictable working hours
- Flat hierarchies and short decision-making paths
- Friendly, family-like working atmosphere with an open company culture
- Experienced and dynamic team with interesting responsibilities
- Training and development opportunities tailored to your role (e.g., language and product training)
- Numerous employee benefits: bike leasing, pension scheme, employee discounts
- Exclusive company events and professional in-house coaching
- The option to work partially remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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