Support representative handling claims, customer inquiries, and documentation in the automotive industry. Ensures resolution and escalates issues as needed in a high - volume environment.
DA
Hybrid Customer Service Representative – Inside Sales Representative (m/w/d)
Posted 3 months ago
About the role
- Customer Service Representative in Climate Solutions managing product and commercial inquiries. Collaborating across teams to enhance customer satisfaction and streamline processes from order to delivery.
Responsibilities
- Responding to product-related and commercial inquiries
- Processing, reviewing and monitoring customer orders
- Managing customers through the end-to-end process
- Close collaboration with various teams to resolve customer issues
- Using the CRM system for correspondence and documentation
Requirements
- Completed vocational training in a commercial or technical field
- Experience in inside sales or comparable roles
- Proficient in Microsoft Office
- Ideally experienced with SAP, Salesforce or similar systems
- Enthusiasm for personal and professional development
- Interest in innovative products
- Excellent spoken and written German and good English skills
Benefits
- Hybrid working model with a 38.5-hour workweek
- 30 days of vacation per year
- Annual special payments such as holiday and Christmas bonuses, bonus system, company pension scheme
- E-bike leasing
- State-of-the-art work environment and equipment
- Opportunity to participate in employee networks
- Internal career paths and support through mentoring, training and international assignment opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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