Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
DA
Hybrid Customer Service Representative – Inside Sales Representative (m/w/d)
Posted 5 months ago
About the role
- Customer Service Representative in Climate Solutions managing product and commercial inquiries. Collaborating across teams to enhance customer satisfaction and streamline processes from order to delivery.
Responsibilities
- Responding to product-related and commercial inquiries
- Processing, reviewing and monitoring customer orders
- Managing customers through the end-to-end process
- Close collaboration with various teams to resolve customer issues
- Using the CRM system for correspondence and documentation
Requirements
- Completed vocational training in a commercial or technical field
- Experience in inside sales or comparable roles
- Proficient in Microsoft Office
- Ideally experienced with SAP, Salesforce or similar systems
- Enthusiasm for personal and professional development
- Interest in innovative products
- Excellent spoken and written German and good English skills
Benefits
- Hybrid working model with a 38.5-hour workweek
- 30 days of vacation per year
- Annual special payments such as holiday and Christmas bonuses, bonus system, company pension scheme
- E-bike leasing
- State-of-the-art work environment and equipment
- Opportunity to participate in employee networks
- Internal career paths and support through mentoring, training and international assignment opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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