Customer Service Specialist providing B2B support for dealers in Denmark, Sweden, and Norway at Parts Europe. Primary responsibilities include order management and customer relationship building.
EA
Hybrid Customer Service Associate II
Posted 5 months ago
About the role
- Customer Service Associate II addressing customer inquiries, supporting ordering processes and collaborating across departments. Focused on ensuring customer expectations are met and problems resolved.
Responsibilities
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
- Respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMAs
- Assist other customer service associates with administrative duties
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies
Requirements
- 2+ years of professional experience in a customer-facing or customer support role
- Proven interpersonal (verbal & written) communication skills in a professional setting
- Proficiency with SAP and/or other computer software programs
- An ability to learn quickly
- The ability to work with urgency while maintaining a high degree of accuracy
- The ability to work independently as well as within a team-oriented environment
- A commitment to discovering ways to improve service
Benefits
- Medical, Dental, Vision, and 401k participation from Day 1
- 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- Company paid holidays each year
- Employee discounts on company products and other retail/service providers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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