Specialist II managing customer care and order execution at Emerson in Mandaluyong City. Collaborating with suppliers and ensuring compliance from order to delivery.
EA
Hybrid Customer Service Associate II
Posted 3 months ago
About the role
- Customer Service Associate II addressing customer inquiries, supporting ordering processes and collaborating across departments. Focused on ensuring customer expectations are met and problems resolved.
Responsibilities
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
- Respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMAs
- Assist other customer service associates with administrative duties
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies
Requirements
- 2+ years of professional experience in a customer-facing or customer support role
- Proven interpersonal (verbal & written) communication skills in a professional setting
- Proficiency with SAP and/or other computer software programs
- An ability to learn quickly
- The ability to work with urgency while maintaining a high degree of accuracy
- The ability to work independently as well as within a team-oriented environment
- A commitment to discovering ways to improve service
Benefits
- Medical, Dental, Vision, and 401k participation from Day 1
- 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- Company paid holidays each year
- Employee discounts on company products and other retail/service providers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative providing support for National Sales customers through inquiries and order processing. Involves some hybrid work with a focus on customer service in the food distribution sector.
Customer Service Representative providing support for National Sales at US Foods. Liaising with customers to process orders and resolve inquiries from the foodservice industry.
Manager of Customer Service overseeing key performance outcomes and customer satisfaction at US Foods for the Northeast Region. Leading a team of customer contact associates.
Call Center Customer Service Representative responsible for addressing customer inquiries and scheduling services at Waste Management. Engaging with customers and providing assistance in a call center setting.
Director of Customer Support Operations at Housing Connector leading strategy and performance of support function. Overseeing customer and partner support while ensuring high - quality service delivery.
Wealth Management Transition Support Specialist providing onboarding and transition support for experienced advisors joining MassMutual. Responsibilities include managing account openings and facilitating transition processes.
Customer Support Supervisor overseeing customer support team performance in a global growth engine for commerce. Ensuring high - quality service delivery across multiple channels.
Customer Service Representative supporting daily store operations while ensuring a welcoming environment at H&S Energy. Greet customers, handle transactions, and maintain store presentation and safety standards.
Customer Service Representative supporting daily store operations while delivering exceptional customer service to guests at H&S Energy in Salinas, CA. Responsibilities include cashiering and store presentation.