Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
About the role
- Client Relationship Manager managing client engagement and strategic planning, optimizing fleet operations for national clients at Cox Automotive. Acting as a strategic liaison and Trusted Advisor to drive performance.
Responsibilities
- Serve as the main liaison for assigned clients, ensuring alignment with business objectives
- Conduct regular business reviews and share fleet maintenance metrics
- Lead client calls and cross-functional meetings to drive performance and accountability
- Act as the escalation point for client concerns, coordinating resolution and safeguarding relationships
- Track and analyze key performance indicators (KPIs), including: Federal inspection compliance, Preventative maintenance timeliness, On-road failures, Spend analysis
- Maintain and report on service level agreements (SLAs) and audit results
- Collaborate with internal teams (operations, product, implementation) to meet client needs
- Identify and mitigate process gaps; recommend improvements for efficiency and effectiveness
Requirements
- Bachelor’s degree in a related discipline and 4 years’ experience in a related field
- The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
- Drug Testing: To be employed in this role, you’ll need to clear a pre-employment drug test.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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