Account Manager supporting Commercial Underwriting sales acquisition process and handling inquiries. Balancing quality and volume while managing a book of business in a hybrid work arrangement.
About the role
- Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
Responsibilities
- Manages and oversees processes to ensure provider account teams are sufficiently staffed and trained
- Provides timely issue resolution and provider education/orientation
- Monitors team activities to assure staff meets performance standards
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
- Acts as a liaison to ensure effective communication with internal and external stakeholders
Requirements
- Requires a BS/BA degree in business or related health field
- Minimum of 3 years of provider relations experience
- Minimum of 3 years leadership/management experience
- Advanced reporting skillset preferred
- Advanced skillset in Microsoft Applications preferred
- Experience implementing and developing processes preferred
Benefits
- Health insurance
- 401(k) + match
- Paid time off
- Paid holidays
- Incentive bonus programs
- Short and long term disability benefits
- Wellness programs
- Life insurance
- Financial education resources
- Employee assistance program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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