Account Manager for City Wide Facility Solutions managing B2B accounts and ensuring client satisfaction. Responsible for client retention and expanding building solutions with a focus on quality service.
About the role
- Provider Relationship Account Manager at Elevance Health developing positive provider relationships and facilitating issue resolution through collaboration and knowledge expertise. Engaging both in-office and remotely within the provider community.
Responsibilities
- Develops and maintains positive provider relationships with the provider community by regular on-site and/or virtual/digital visits
- Communicating administrative and programmatic changes
- Facilitating education and resolution of provider issues
- Serves as a knowledge and resource expert regarding provider issues impacting provider satisfaction
- Researches, analyzes, and coordinates the prompt resolution to complex provider issues and appeals
- Collaborates within a cohort of internal matrix partners to triage issues and submit work requests
- Coordinates Joint Operation Committees (JOC) of provider groups
- Participates in external Provider Townhalls/Seminars and attends State Association conferences
- Identifies and reports on provider utilization patterns
Requirements
- Requires a bachelor’s degree
- Minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment
- Managed Care experience preferred
- Behavioral Health experience a plus
Benefits
- Comprehensive employee assistance program
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short and long term disability benefits
- 401(k) +match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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