Director of Helpline Partnerships shaping CAF’s programmatic partnerships and providing leadership for external facing programmatic infrastructure. Responsible for managing relationships with clinical partners, vendors, and research partners.
About the role
- Benefits Analyst providing onsite support and resolving member inquiries for CVS Health public sector clients. Ensuring client satisfaction and engagement through high-touch service.
Responsibilities
- Handle member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation
- Serve as the primary onsite liaison for designated public sector accounts
- Provide real-time support to plan sponsors and members at various client worksites
- Plan and lead open enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements
- Review and interpret data related to claims, utilization, and service issues
- Maintain in-depth knowledge of client-specific benefits, eligibility guidelines, pharmacy services, and CVS Health systems
- Collaborate cross-functionally to track and resolve complex or repeated issues
- Ensure all interactions align with HIPAA, company policies, and contractual obligations
- Regularly travel to client sites throughout Pinellas County
Requirements
- Active Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain within 120 days of hire)
- 2+ years of experience working in customer service
- Comfortable with onsite Monday - Friday travel to client site in Pinellas County
- Strong oral and written communication skills with a customer-first mindset
- Excellent organizational and time management skills; ability to manage multiple priorities simultaneously
- Proficiency with Microsoft Office Suite (Word, Outlook, Excel)
- Must be able to work independently and exercise sound judgment in problem-solving
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions addressing different needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Manager responsible for renewal and expansion of subscription contracts for enterprise customers. Collaborating with multiple teams to sustain and grow recurring revenue in cybersecurity.
Account Manager providing service in insurance sales and marketing at Acrisure. Responsibilities include client inquiries, claims support, and policy accuracy in a fast - paced environment.
Regional Account Manager responsible for sales growth managing dealers for Jacuzzi products. Focus on training, sales, and managing regional dealer relationships.
Regional Account Manager responsible for managing dealer networks and promoting spa sales. Driving regional sales and developing market opportunities within assigned territories.
Customer Success Account Manager for CDP supporting B2B environmental disclosure and building customer relationships in the Supply Chain program. Engaging clients to maximize use of Portal and data products.
Account Manager handling a portfolio of mid - sized travel agencies in Austria for a leading travel technology company. Building relationships and driving business impact in the Austrian travel market.
Account Manager driving growth for innovative wound care solutions in the Denver area. Building strong relationships with surgeons and acute care facilities while executing sales plans.
Field Sales Manager in paint sector developing sales strategies and managing client relationships. Conducting market analysis and training sessions for store employees in Germany.
Sales Manager conducting market and competitive analysis for automotive parts and accessories retailer. Developing innovative sales actions and supporting stores with training and advice.