Director of Strategic Partnerships leading partnerships across Asia - Pacific for AI startup Twelve Labs. Driving strategic collaborations to enhance revenues and market presence in the technology sector.
About the role
- Benefits Analyst providing onsite support and resolving member inquiries for CVS Health public sector clients. Ensuring client satisfaction and engagement through high-touch service.
Responsibilities
- Handle member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation
- Serve as the primary onsite liaison for designated public sector accounts
- Provide real-time support to plan sponsors and members at various client worksites
- Plan and lead open enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements
- Review and interpret data related to claims, utilization, and service issues
- Maintain in-depth knowledge of client-specific benefits, eligibility guidelines, pharmacy services, and CVS Health systems
- Collaborate cross-functionally to track and resolve complex or repeated issues
- Ensure all interactions align with HIPAA, company policies, and contractual obligations
- Regularly travel to client sites throughout Pinellas County
Requirements
- Active Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain within 120 days of hire)
- 2+ years of experience working in customer service
- Comfortable with onsite Monday - Friday travel to client site in Pinellas County
- Strong oral and written communication skills with a customer-first mindset
- Excellent organizational and time management skills; ability to manage multiple priorities simultaneously
- Proficiency with Microsoft Office Suite (Word, Outlook, Excel)
- Must be able to work independently and exercise sound judgment in problem-solving
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions addressing different needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access
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