Account Manager responsible for developing and maintaining customer relationships in the technical sales sector. Taking care of customer needs and collaborating with internal teams for optimal service.
About the role
- Channel Partnerships Manager supporting the growth and optimisation of Reward Gateway's channel partnership ecosystem. Working with partners to drive leads and revenue for the company.
Responsibilities
- Help open new routes to market through trusted and credible partner brands.
- Support partners in promoting Reward Gateway solutions to their customers.
- Contribute to a partnership ecosystem that enhances client value, reach, and adoption.
- Ensure partners have the tools, training, and content they need to succeed.
- Deliver partner onboarding and provide ongoing training, content, and product updates.
- Ensure partners are fully equipped with one-pagers, sales materials, demos, and positioning guidance.
- Maintain partner documentation and support resources.
- Assist in planning and executing joint marketing campaigns with partners.
- Coordinate with Marketing and Sales to support vertical or sector-specific initiatives.
- Track performance of campaigns and identify areas for optimisation.
- Act as day-to-day contact for operational and commercial queries.
- Build strong working relationships with mid-level partner stakeholders.
- Support quarterly business reviews and performance updates.
- Monitor partner activity, opportunity flow, and engagement.
- Identify potential issues and escalate to the Senior Channel Partnerships Manager.
- Produce partner reports, dashboards, and insights to support commercial decisions.
- Conduct research, pre-qualification, and pipeline build for potential new partners.
- Help prepare presentations, proposals, and commercial materials.
- Support contracting, onboarding, and initial activation processes.
Requirements
- Proven experience in partnerships, channel marketing, business development, Client Success, or similar roles.
- Experience working in B2B or B2B2C environments (Tech, SaaS, HR Tech, Telecoms, Financial Services an advantage).
- Strong understanding of partner enablement, joint marketing, or commercial operations.
- Experience working cross-functionally in a fast-paced environment.
- Relationship builder - proven ability to create strong partnerships at operational and commercial levels.
- Organised & structured - track records of managing multiple partners, tasks, and deadlines.
- Commercially aware - understands the link between partner activity and revenue outcomes.
- Detail-oriented - comfortable producing reports, insights, and partner documentation.
- Collaborative - works well with Sales, Marketing, Product, and Commercial Excellence.
- Clear communicator - excellent writing, presentation, and interpersonal skills.
Benefits
- Telephone interview with Talent Acquisition Partner
- First interview with Director of Strategic Partnerships
- Take-home assessment
- Final interview with Director of Strategic Partnerships and a member of the Strategic Partnerships team
- Flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
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