Hybrid Senior Account Manager, Managed Clients

at Testronic

• Job title: Senior Account Manager, Managed Clients
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Warsaw, Poland

About the role

• Account Manager responsible for managing and nurturing client relationships in gaming, entertainment, and technology industries. Leading account plans, ensuring client satisfaction, and driving commercial growth through strategic initiatives.

Responsibilities

• Act as the primary point of contact for assigned Managed Clients, handling inquiries and addressing needs with a client-first approach.
• Develop strategic account plans to lead the upsell, cross-sell, and renewal opportunities within accounts to achieve sales targets and create growth, supported by the wider Sales team.
• Identify, foster and strengthen relationships with all internal and external key stakeholders to achieve long-term client satisfaction, retention and growth.
• Broaden and deepen relationships, across all levels within client accounts, including leveraging internal senior leadership as required.
• Maintain accurate and up-to-date client records, tracking contract updates, renewals, and service performance.
• Collaborate closely with Sales, Operations, and other internal teams to deliver on client KPIs and ensure seamless service delivery.
• Generate regular progress, performance and sales reports for both clients and internal leadership.
• Proactively monitor accounts to ensure services meet client needs and budgets.
• Contribute ideas and solutions to continuously improve client management processes.
• Generate and customise sales asset as required – supported by the marketing team
• Populate and update CRM, productivity and forecasting reporting, accurately and timely.
• Develop proactive and regular collaboration with key Project Managers to ensure seamless delivery and customer service for your clients.
• Act as a thought partner to your clients via staying up to date with industry trends and competitor activities and sharing relevant knowledge as appropriate.

Requirements

• Professional experience in account management and sales, with strong customer service mindset.
• Proven track record of achieving or exceeding account management or sales targets.
• Proven ability to develop and maintain broad and deep relationships across various levels in your client companies, to ensure multiple channels of communication and influence.
• Experience in the gaming, entertainment, or technology services industry.
• Strong written, verbal communication and presentation skills, with the ability to develop relationships, influence and build trust with cross-functional stakeholders internally and externally.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
• Proficiency in Productivity/CRM tools (Salesforce, MS Office, Zoho, or equivalent).
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to travel as required
• Knowledge of quality assurance and testing services is a plus.
• Self-driven and results-oriented
• **  Preferred Qualifications **
• Professional certification in Account Management (e.g., SAMA or equivalent).

Benefits

• An international and dynamic work environment in a growing industry.
• Opportunity to work with some of the world’s most recognized entertainment and technology brands.
• Career development opportunities with training and mentorship.
• Competitive compensation with performance-based incentives.