Account Manager managing platform distribution sales for Disney Media Distribution. Collaborating with partners and internal teams to drive content distribution priorities.
About the role
- Account Manager driving client retention and portfolio expansion for CloudTalk's AI-powered SaaS platform. Collaborating with internal teams to ensure maximum client ROI and satisfaction.
Responsibilities
- Maximize Net Revenue Retention (NRR) through strategic renewals, upselling, and relationship building.
- Act as the vital link between our users and our internal teams, guaranteeing that clients extract maximum ROI from our platform.
- Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio.
- Collaborate with Product, Support, and Customer Engineering teams to ensure a seamless client journey.
- Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client's organization.
Requirements
- Customer-first mindset – you thrive on making customers successful.
- Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
- Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
- Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
- Language skills – business fluency in English and German.
Benefits
- Unlimited Paid Time Off
- Home Office Budget
- Volunteering Days
- MacBook for work
- 1-1 Coaching sessions with our resident communications advisor
- Leaders Academy & Learning and Development Budget
- Recharge Fridays once per quarter
- Fitness Allowance
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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