Account Manager responsible for managing and nurturing client relationships in gaming, entertainment, and technology industries. Leading account plans, ensuring client satisfaction, and driving commercial growth through strategic initiatives.
About the role
- Account Manager enhancing client retention and growing portfolios at CloudTalk, focusing on strategic renewals and upselling in AI business communications.
Responsibilities
- Drive Account Expansion: Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio.
- Bridge the Gap: Act as the ultimate advocate for your clients internally, while successfully representing CloudTalk's vision and value proposition to your accounts.
- Collaborate for Success: Work hand-in-hand with our Product, Support, and Customer Engineering teams to ensure a seamless client journey.
- Forge Executive Ties: Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client's organization.
Requirements
- Language: Professional fluency required in both English and Spanish.
- Work Model: Hybrid. You will be collaborating with the team in our Toronto office 3 days a week.
Benefits
- 💡 1-1 Coaching sessions with our resident communications advisor
- 📚 Leaders Academy & Learning and Development Budget
- 🏖 Unlimited Paid Time Off
- 🏡 Home Office Budget
- 🎗️ Volunteering Days
- 💻 MacBook for work
- 🏖Recharge Fridays once per quarter
- 🏋🏼♀️Fitness Allowance
- 🏥 Private HealthCare
- 💲 Referral bonuses
- 👥 Virtual & physical team buildings
- 👕 Company merchandise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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