Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
About the role
- Account Manager handling water management programs, focusing on client satisfaction and enterprise sales opportunities. Leading development and assessments in the Go-to-Market Team.
Responsibilities
- As an integral part of the Go-to-Market Team, the Account Manager (AM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
- The role includes ensuring high customer retention and satisfaction for existing customers.
- The AM will also support enterprise sales, including retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises.
- Lead the development, facilitation, and reassessments of water management programs on assigned accounts within the region.
- Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
Requirements
- A minimum of a bachelor’s degree is required (STEM Degree preferred)
- Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
- Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
- Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.)
- Keen awareness and understanding of the client life cycle (i.e., when is the best time to introduce new products and services).
- Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.
Benefits
- Opportunities for Development: This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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