About the role

  • Account Manager focusing on managing a portfolio of legal clients. Driving adoption of InfoTrack solutions and ensuring client satisfaction while delivering measurable revenue growth.

Responsibilities

  • Drive revenue growth – Identify opportunities within existing client accounts to expand product adoption and increase revenue through strategic initiatives.
  • Engage proactively – Maintain frequent, meaningful communication with clients to understand their needs, provide support, and uncover new opportunities for value.
  • Achieve performance goals – Consistently meet or exceed targets by managing your pipeline effectively and tracking progress toward quota.
  • Champion the client perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.
  • Foster long-term satisfaction – Support clients throughout their lifecycle, act on feedback, and resolve challenges quickly and professionally to strengthen loyalty.
  • Communicate with clarity – Deliver information and insights clearly and confidently across internal teams and client interactions.

Requirements

  • 2+ years of experience in sales or account management, ideally selling software to professional services clients.
  • Proven track record of exceeding targets and effectively managing a portfolio of accounts.
  • Strong understanding of consultative sales and the importance of building trust-based client relationships.
  • Confident communicator and skilled presenter, comfortable delivering live product demonstrations via video conferencing.
  • Technically adept with web technologies; prior experience selling SaaS solutions is a plus.
  • Familiar with CRM tools (preferably Salesforce) and common sales processes and tactics.
  • Strong collaboration and stakeholder engagement skills, with experience resolving conflicts professionally.
  • Bonus: Working knowledge of the civil litigation process.

Benefits

  • 401(k) Match
  • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • “Be Me Time” off for mental health, re-charging, volunteering
  • Matching Gift Program
  • Monthly Internet Stipend for Remote Employees

Job title

Account Manager

Job type

Experience level

JuniorMid level

Salary

$85,000 - $115,000 per year

Degree requirement

No Education Requirement

Location requirements

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