Account Manager focusing on managing a portfolio of legal clients. Driving adoption of InfoTrack solutions and ensuring client satisfaction while delivering measurable revenue growth.
Responsibilities
Drive revenue growth – Identify opportunities within existing client accounts to expand product adoption and increase revenue through strategic initiatives.
Engage proactively – Maintain frequent, meaningful communication with clients to understand their needs, provide support, and uncover new opportunities for value.
Achieve performance goals – Consistently meet or exceed targets by managing your pipeline effectively and tracking progress toward quota.
Champion the client perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.
Foster long-term satisfaction – Support clients throughout their lifecycle, act on feedback, and resolve challenges quickly and professionally to strengthen loyalty.
Communicate with clarity – Deliver information and insights clearly and confidently across internal teams and client interactions.
Requirements
2+ years of experience in sales or account management, ideally selling software to professional services clients.
Proven track record of exceeding targets and effectively managing a portfolio of accounts.
Strong understanding of consultative sales and the importance of building trust-based client relationships.
Confident communicator and skilled presenter, comfortable delivering live product demonstrations via video conferencing.
Technically adept with web technologies; prior experience selling SaaS solutions is a plus.
Familiar with CRM tools (preferably Salesforce) and common sales processes and tactics.
Strong collaboration and stakeholder engagement skills, with experience resolving conflicts professionally.
Bonus: Working knowledge of the civil litigation process.
Benefits
401(k) Match
Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
20 Days of Paid Time Off (PTO)
11 Paid Holidays
“Be Me Time” off for mental health, re-charging, volunteering
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