Hybrid Account Executive

at SOCi, Inc.

• Job title: Account Executive
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$80,000 - CA$114,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Account Executive focusing on revenue growth and retention for SOCi, the leader in AI-powered marketing solutions. Collaborating closely with Customer Success to identify upsell opportunities and ensure client satisfaction.

Responsibilities

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
• Focus on solving business challenges through innovation, while keeping a customer-first mindset.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.

Requirements

• 2–5 years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
• Ability to prove consistently hitting or overachieving quota
• Proven success in contract renewals, negotiations, and upselling to existing clients.
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
• Multi-location brands experience and existing industry contacts/relationships preferred
• Self-starter with a creative entrepreneurial spirit
• Refined and proven sales methodology
• Creative strategist; develop new ways to drive sales and value to existing and prospective clients
• Experience working in a fast-paced entrepreneurial environment
• Creative problem solver with the ability to understand and resolve prospective client challenges/objections
• Adaptable; able to quickly learn new technologies and processes
• Salesforce or equivalent CRM experience
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs